Who We Are

Put a face to a name


Who is who at Head Office? Just so you know the people you are contacting are not just an email address or a phone number.

Victoria Neish

Chief Executive Officer
Victoria is passionate about providing high quality support to enable people to meet their chosen outcomes and lead a meaningful life.  Throughout her career, Victoria has worked in partnership with people and their carers to provide services that truly reflect what people want.

She has a wide and varied experience in health, housing and social care both strategically and operationally. This has afforded her opportunity to gain extensive knowledge and skills within adult services and latterly Children’s services. Victoria has been actively involved in change programmes and strategic planning to enhance service provision. During her career, she has worked across several different Local Authorities in social work, commissioning and management roles and latterly worked for the voluntary sector. She has a track record of establishing positive working relationships and developing collaborative working across agencies to find solutions so that personalised services can be delivered, piloting innovative initiatives and creating a culture of continuous improvement across organisations.

Tracey Cairns

Head of Human Resources

Tracey is an experienced HR professional with more than 18 years’ experience working in the private, public and third sectors. She graduated in 2007 gaining an MSc in HRM and is passionate about working collaboratively to make a positive impact and her focus is on the workforce and enabling Coquet Trust to attract and retain people with the right skills and values to provide the best possible support and outcomes for the people we support.

Tracey is experienced in leading and managing organisational change, employee relations, recruitment, learning and development. Tracey is striving to make Coquet Trust an employer of choice and ensure staff feel valued in their job role.

Ruth Jacques

Head of Finance

Ruth has worked for Coquet Trust since 2005. She started as finance administrator and after studying for her AAT qualification and gaining extensive skill and experience she became Finance Manager in 2010. Ruth has the primary responsibility for managing the organisations finances, including financial planning, management of financial risks, record-keeping, and financial reporting. She is a key player in the development of the organisation and enables organisational change.

Ruth really enjoys a challenge and leading change developing systems and processes across the whole organisation to enable new and innovative ideas to come to fruition.

Susan Scott

Operations Manager

Susan joined Coquet Trust in 1997. She has extensive experience of working with people with learning difficulties. Susan is very keen to be involved in health and social care initiatives and is actively involved in working within our community to bring people together and ensure that the people we support are truly engaged in meaningful activities.

She is driven to ensure that the people we support have a full and active lives. Susan believes people should all have the same opportunities as each other; choosing how to live their own lives.

Susan represents Coquet Trust within the Safeguarding Practice Delivery Group for Gateshead Local Authority as she is keen to inform practice.

Amin Mazloom

Operations Manager

Amin is responsible for coordinating different services and teams in Newcastle and North Tyneside areas, and brings with him a valuable management background. His previous roles involved working in and managing services for people with learning disabilities and mental health needs. He was drawn to Coquet Trust because of the organisations’ strong commitment to the principle of ensuring that the people we support have choice and control in their lives.

Amin believes Coquet Trust should further develop its reputation as a creative, people-focussed organisation with a very strong practice-based support ethos. Amin has a particular interest in promoting personalised care, Positive Behaviour and Active support. He is also passionate about supporting and working alongside families and local communities to ensure that people who need support have strong connections.

Cat Miller

Operations Manager

Cat is an Occupational Therapist with over 15 years’ experience in developing and managing services in Health and Social Care as well as work at a strategic level embedding system wide models. Cat is also currently studying for her MSc in Public Health and Health Promotion.

Cat is passionate about delivering high quality support that goes above and beyond what is expected and has a vast range of experience in both residential and community based services across different disciplines. She has been involved in developing and implementing models which keep the voice of people who use services at the heart of everything. She is passionate about delivering services that are about empowering and enabling people to be as independent as possible and to support people to be part of their local communities in a way that is meaningful to them.

Michelle Burrows

Quality Manager

Michelle has 30 years’ experience in social care and joined Coquet Trust in 1997. In this time, she has gained valuable experience from the ground up and has been an operational manager for 15 years.

Michelle has a wealth of experience in supporting people with very complex needs She is passionate about ensuring people have choice and control over their lives and in delivering high quality support. She has extensive experience of working across disciplines to enable people to leave long stay hospitals to live within their own community and has enabled many teenagers to transition from children’s to adults services.

Michelle has many examples of how she has enabled people to enhance their quality of life and maximise their independence by ensuring consistent quality support was provided.

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