Who We Are

Put a face to a name

 

Who is who at Head Office? Just so you know the people you are contacting are not just an email address or a phone number.

Victoria Neish

Chief Executive Officer
Victoria is passionate about providing high quality support to enable people to meet their chosen outcomes and lead a meaningful life.  Throughout her career, Victoria has worked in partnership with people and their carers to provide services that truly reflect what people want.

She has a wide and varied experience in health, housing and social care both strategically and operationally. This has afforded her opportunity to gain extensive knowledge and skills within adult services and latterly Children’s services. Victoria has been actively involved in change programmes and strategic planning to enhance service provision. During her career, she has worked across several different Local Authorities in social work, commissioning and management roles and latterly worked for the voluntary sector. She has a track record of establishing positive working relationships and developing collaborative working across agencies to find solutions so that personalised services can be delivered, piloting innovative initiatives and creating a culture of continuous improvement across organisations.

Tracey Cairns

HR Manager
Tracey is an experienced HR professional with more than 18 years’ experience working in the private, public and third sectors.  She graduated in 2007 gaining an MSc in HRM and is passionate about working collaboratively to make a positive impact and her focus is on the workforce and enabling Coquet Trust to attract and retain people with the right skills and values to provide the best possible support and outcomes for the people we support.

Tracey is experienced in leading and managing organisational change, employee relations, recruitment, learning and development. Tracey is striving to make Coquet Trust an employer of choice and ensure staff feel valued in their job role.

Ruth Jacques

Finance Manager
Ruth has worked for Coquet Trust since 2005.  She started as finance administrator and after studying for her AAT qualification and gaining extensive skill and experience she became Finance Manager in 2010.  Ruth has the primary responsibility for managing the organisations finances, including financial planning, management of financial risks, record-keeping, and financial reporting. She is a key player in the development of the organisation and enable organisational change.

Ruth really enjoys a challenge and leading change developing systems and processes across the whole organisation to enable new and innovative ideas to come to fruition.

Michelle Burrows

Operations Manager
Michelle has 30 years’ experience in social care and joined Coquet Trust in 1997.   In this time, she has gained valuable experience from the ground up and has been an operational manager for 15 years.  

Michelle has a wealth of experience in supporting people with very complex needs She is passionate about ensuring people have choice and control over their lives and in delivering high quality support. She has extensive experience of working across disciplines to enable people to leave long stay hospitals to live within their own community and has enabled many teenagers to transition from children’s to adults services.

Michelle has many examples of how she has enabled people to enhance their quality of life and maximise their independence by ensuring consistent quality support was provided.

Sharon Maddison

Operations Manager
Sharon has worked for Coquet Trust since September 2009 and has over 30 years’ experience working within social care. She has gained knowledge and skills in a multitude of roles including employment, supported living and day opportunities which has given her a solid understanding of different models of service delivery and best practice in those areas.

Sharon is extremely committed and passionate about enabling the people that we support to live the lives that they choose. Her key focus is to maintain quality, promoting the highest standards of support and enable the people we support and staff to grow to maximise skills and experience.

Mark Veater

Operations Manager
Mark joined Coquet Trust in its second year of existence as a part-time support worker and is now one of the longest–serving employees. He has extensive experience in social care management and has worked in outreach and supported living services. During this time he has ensured that people have been supported to maximize their independence and achieve their chosen outcomes by ensuring the support provided is delivered in a way that is chosen by the person and their family.

Mark is keen to influence the local health and social care agenda.   He is a member of Newcastle’s Safeguarding Adults Board Learning & Development Committee, which has given him an opportunity to amalgamate his experience of developing an associate trainer programmer with his passion for safeguarding vulnerable individuals.

Mark plays an active role in ensuring our workforce are well informed and takes a lead role in workforce communication and policy review.

Susan Scott

Outreach Manager
Susan joined Coquet Trust in 1997. She has extensive experience of working with people with learning difficulties. Susan is very keen to be involved in health and social care initiatives and is actively involved in working within our community to bring people together  and ensure that the people we support are truly engaged in meaningful activities.

She is driven to ensure that the people we support have a full and active lives. Susan believes people should all have the same opportunities as each other; choosing how to live their own lives.

Susan represents Coquet Trust within the Safeguarding Practice Delivery Group for Gateshead Local Authority as she is keen to inform practice.

Marie Bowman

Office Manager
Marie joined the Army at the start of her career as a Military Clerk where she served for 5 years, including a 10 month stint in Bosnia – definitely an admin role with a twist. She openly admits this is where she quite possibly found her ‘love’ of policies and procedures and putting processes in place! 

Back on safer ground, Marie has since worked in many differing admin roles from property investment, education, medical, security and social housing, all bringing with them very different and specialised ways of working and adding up to over 30 years of knowledge, skills and experience in all things admin.

In 2016, Marie started working within the charity sector where she found her true passion and where job satisfaction comes in abundance.  Since joining Coquet Trust, she is very much relishing the challenge and being involved in shaping its future. 

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